FAQ
Biohazard and crime scene cleanup questions
Short answers for Riverside and San Bernardino county callers. Longer explanations, with sources, are in the guides.
About Riverside Bio Clean
What areas does the line cover?
Seventy-five ZIP codes across Riverside County and San Bernardino County, including Riverside, Moreno Valley, Corona, Jurupa Valley, Fontana, Rialto, San Bernardino, Ontario, Rancho Cucamonga, Chino, Colton, Loma Linda and Redlands. The service areas page lists every ZIP code.
Can I use the line for a business or a rental I manage?
Yes. Landlords, property managers, HOAs, employers and funeral homes use the same number. Give the property address and ZIP code and the call is routed the same way.
Safety and timing
Is it safe to stay in the house before it is cleaned?
Usually, if the affected room is closed off and nobody goes in. Keep children and pets out, do not handle stained items, and leave the heating and air conditioning as they are until the cleanup company advises you. If odor is strong throughout the home, staying elsewhere for a night or two is sensible.
Should I throw anything away before the crew arrives?
No. Items that absorbed blood or fluids are regulated waste and should not go in household trash. Leave them for the crew, and set aside anything you want to keep only if it is outside the affected area.
How long does a typical biohazard cleanup take?
Anything from a few hours for a small blood cleanup to several days for a decomposition or hoarding job with flooring removal and odor treatment. The cleanup company estimates the time once it has seen the property or photos.
Do I need to be there while the cleanup happens?
Not usually. Many families prefer not to be. Arrange access with the company, and ask it to send photos or walk you through the result when it finishes.
Cost and paperwork
How much does biohazard cleanup cost?
It depends on the size of the affected area, how long before discovery, and how much flooring or furniture has to go. Consumer cost guides put a typical biohazard cleanup at roughly $1,500 to $5,000, with severe decomposition jobs much higher. Our cost guide lists the published ranges and their sources.
Will I get a written estimate?
You should. Ask the cleanup company for a written, itemized estimate before any work starts, and ask what could change it.
What paperwork should I keep?
The estimate, the signed agreement, the final invoice, any waste disposal records, photos of the affected rooms, and the police or coroner case number. Insurers and the California Victim Compensation Board may ask for them.
Can the cleanup company bill my insurance?
Many can. Ask on the first call, and report the loss to your insurer before the work starts so you have a claim number to give them.
Question not here?
Call and ask. You will be connected with a cleanup company that can answer for your property.